Easy or Difficult

A prospect asked us to quote him a 4 camera points cctv solution for his furniture outlet.

We told him without site visit we could only quote him the cctv gear but not the deployment workmanship cost. He was furious, he said it is merely a very simple 4 channel solution and insisted that we must furnish him with a full solution quotation on the same day.


Well, a "simple" 4 channel cctv deployment can be as easy as;



or as difficult as;



Did we quote him on that day? Of cause not.