My experience had taught me that if a CCTV gear was too old;
Repairing can only help you now.
Replacing can help you from now on.
Showing posts with label CCTV Service. Show all posts
Showing posts with label CCTV Service. Show all posts
Monday, April 5, 2010
Repairing or Replacing?
I know it is a hard decision.
My experience had taught me that if a CCTV gear was too old;
Repairing can only help you now.
Replacing can help you from now on.
My experience had taught me that if a CCTV gear was too old;
Repairing can only help you now.
Replacing can help you from now on.
Monday, December 28, 2009
Long Weekends
One of the Malaysian state, the Selangor state is enjoying 4 long weekends in a roll.
It started off with the state's Sultan birthday on 11th Dec (Friday), followed by Awal Muharam, the Islamic New Year (on 18th Dec (Friday), Christmas on 25th Dec (Friday) and 1st Jan (Friday).
A CCTV installer from that state said these consecutive long weekends with 4-days week made him lazy.
I hope he is not as lazy as this road painter.
It started off with the state's Sultan birthday on 11th Dec (Friday), followed by Awal Muharam, the Islamic New Year (on 18th Dec (Friday), Christmas on 25th Dec (Friday) and 1st Jan (Friday).
A CCTV installer from that state said these consecutive long weekends with 4-days week made him lazy.
I hope he is not as lazy as this road painter.
Saturday, September 26, 2009
CCTV Specialist
Some CCTV users are commissioning non CCTV specialist to design and to deploy their surveillance system.
Those non CCTV specialist might be good in their specific fields like MATV, PABX, Autogate, Burglar Alarm etc. but CCTV is not their forte.
As CCTV gear, software and more importantly customer's CCTV requirements are getting more and more sophisticated, a generalist is simply not good enough to meet the needs of an ever-demanding surveillance market.
Check out this cloth's label and you will understand why it is absolutely important to commission a CCTV specialist to design and to deploy your next surveillance system.
Those non CCTV specialist might be good in their specific fields like MATV, PABX, Autogate, Burglar Alarm etc. but CCTV is not their forte.
As CCTV gear, software and more importantly customer's CCTV requirements are getting more and more sophisticated, a generalist is simply not good enough to meet the needs of an ever-demanding surveillance market.
Check out this cloth's label and you will understand why it is absolutely important to commission a CCTV specialist to design and to deploy your next surveillance system.
Monday, August 3, 2009
Foosball Barbie
Two days ago a CCTV installer complained to me that it is extremely tough to deal with husband and wife customers. I must agree with him, husband and wife is a dreadful combination, they can work as a team against you and with a blink of an eye they can turn into rivals and do not agree on everything.
Hence, hight EQ and creative solution can go a long way when we deal with difficult husband and wife customer.
Win-win CCTV solution can be reached when we put our creativity mind in action. Check out this creative feminine Foosball Table. It might give you some inspiration.
French designer Chloe Ruchon took the manly game of foosball and gave it a decidedly feminine twist: she used Barbie dolls as the foos men!
Chloe’s table, Barbie Foot, was made in collaboration with Mattel and foosball manufacturer Baby-foot Bonzini. It was showcased in the DMY Berlin Design Festival 2009.
Hence, hight EQ and creative solution can go a long way when we deal with difficult husband and wife customer.
Win-win CCTV solution can be reached when we put our creativity mind in action. Check out this creative feminine Foosball Table. It might give you some inspiration.
French designer Chloe Ruchon took the manly game of foosball and gave it a decidedly feminine twist: she used Barbie dolls as the foos men!
Chloe’s table, Barbie Foot, was made in collaboration with Mattel and foosball manufacturer Baby-foot Bonzini. It was showcased in the DMY Berlin Design Festival 2009.
Tuesday, July 28, 2009
Too Busy to Pay Bills
Few days ago, my technical support team performed a housecall to a house that we had deployed a CCTV system few months ago.
The lady complained that her husband can no longer remotely login via Internet from his office to the DVR to monitor the house.
After checking her system, we discovered that her Streamyx (broadband) service was cut.
The lady asked my technician to help her to pay the Streamyx bill as she was too busy taking care of her two children.
Did we do it? Of cause not. Our job is to keep CCTV system in working condition not running errands.
To us the lady was asking a postman to lick her stamps!
The lady complained that her husband can no longer remotely login via Internet from his office to the DVR to monitor the house.
After checking her system, we discovered that her Streamyx (broadband) service was cut.
The lady asked my technician to help her to pay the Streamyx bill as she was too busy taking care of her two children.
Did we do it? Of cause not. Our job is to keep CCTV system in working condition not running errands.
To us the lady was asking a postman to lick her stamps!
Friday, July 17, 2009
Care for Spoon Feeding Anyone?
Received a call the other day. A lovely voice on the other side of the phone asked me to fax her our CCTV outlet location map so that her boss can pay us a visit.
I explained to her that our location map is available at our website and we could email her the link.
She complained that it is too troublesome for her to go to our website and download the map and since her boss wanted a hard copy it is easier for her to get a fax copy.
We did send her our website link (where the proper location map is) and fax her the following map.
Please note that the red arrow in the photo is indeed pointing at our Plaza Low Yat's CCTV outlet.
Her boss came with both the maps and purchased a few IP cameras from us. He laughingly said he had prohibited his PA (that lady on the phone) from facebooking during office hours.
I explained to her that our location map is available at our website and we could email her the link.
She complained that it is too troublesome for her to go to our website and download the map and since her boss wanted a hard copy it is easier for her to get a fax copy.
We did send her our website link (where the proper location map is) and fax her the following map.
Please note that the red arrow in the photo is indeed pointing at our Plaza Low Yat's CCTV outlet.
Her boss came with both the maps and purchased a few IP cameras from us. He laughingly said he had prohibited his PA (that lady on the phone) from facebooking during office hours.
Thursday, July 16, 2009
CCTV Specialist vs Generalist
Few months ago a gentlemen came to us as his house CCTV system was badly deployed and not stable.
The CCTV system was installed by an autogate, door access, burglar alarm "jack of all trade" company.
Lesson of the day: Commission only a professional CCTV specialist to do a CCTV job.
That is why footballers should only play socker...
...and let the professional dancer to do the dancing.
Yesterday that same gentlemen came to see us again for a new set of CCTV for his newly acquired office in Mutiara Damansara.
Meanwhile check out this awesome dance performed by blind and deaf Chinese artists.
The CCTV system was installed by an autogate, door access, burglar alarm "jack of all trade" company.
Lesson of the day: Commission only a professional CCTV specialist to do a CCTV job.
That is why footballers should only play socker...
...and let the professional dancer to do the dancing.
Yesterday that same gentlemen came to see us again for a new set of CCTV for his newly acquired office in Mutiara Damansara.
Meanwhile check out this awesome dance performed by blind and deaf Chinese artists.
Wednesday, June 24, 2009
Downtime
World No.1 tennis player and Wimbledon defending champion, Rafael Nadal announced last Friday that he would skip Wimbledon 2009, citing tendinitis in his knee.
Like Nadal, no matter how good is your CCTV gear, it will still break down. Hence after sale service is a must to any surveillance solution and deployment. Good after sale service with quick repair turnaround time is utmost important to reduce downtime.
Like Nadal, no matter how good is your CCTV gear, it will still break down. Hence after sale service is a must to any surveillance solution and deployment. Good after sale service with quick repair turnaround time is utmost important to reduce downtime.
Saturday, June 20, 2009
After-sales Service
A word of reminder:
A complete CCTV solution should include good after-sales service.
A complete CCTV solution should include good after-sales service.
Friday, June 19, 2009
Weakest Link
CCTV system can only work when all its components work together at the same time.
For instance, if you want to perform distance monitoring with your handphone;
you need a working camera, the camera power supply, connecting cable and plug from camera to the DVR, a working DVR, the DVR power supply, connecting cable and plug from DVR to the router & modem, a connecting broadband, a mobile phone network, a supporting handphone.
In other words a CCTV solution is as good as your weakest link. If one of the components, say the video connecting BNC plug is of inferior quality, the video quality you received on the phone will be poor too.
For instance, if you want to perform distance monitoring with your handphone;
you need a working camera, the camera power supply, connecting cable and plug from camera to the DVR, a working DVR, the DVR power supply, connecting cable and plug from DVR to the router & modem, a connecting broadband, a mobile phone network, a supporting handphone.
In other words a CCTV solution is as good as your weakest link. If one of the components, say the video connecting BNC plug is of inferior quality, the video quality you received on the phone will be poor too.
Subscribe to:
Posts (Atom)
Posts
